How to Print and Customize Job Packets in Followup CRM
In this article, you'll learn how to print job packets, customize which project information is included, create reusable print templates, add custom sections, and generate PDF or printed job packets in Followup CRM.
📍 Overview
The Job Packet feature allows users to create customized project printouts using live project data from Followup CRM.
Job packets can include:
- 📋 Project Information
- 🏢 Client Information
- 📑 Pre-Qualifications
- 📝 Record Details
- 📌 Miscellaneous Information
- 📞 Sales Activities
- 🎯 Milestones
- 💬 Comments
- ✏️ Custom Sections
Users can control exactly what information appears and save layouts as reusable templates for the entire team.
⚙️ Step-by-Step Instructions
1️⃣ Open the Job Packet Print Screen
- Open the desired project
- Click Edit
- Click the teal dropdown arrow next to Save
- Select Print
A Job Packet window will open.

2️⃣ Review the Print Toolbar
At the top of the page, you'll find several options:
- 📂 Template Dropdown – Load saved templates
- 🔄 Update Template – Save changes to an existing template
- 💾 Save as Template – Create a new template
- 🖨️ Print – Generate the final packet

3️⃣ Select a Print Contact
Use the Print Contact dropdown to choose which contact information appears on the packet.
This selection determines:
- Contact information displayed
- Company details displayed
- Company logo used in the packet

4️⃣ Customize Packet Sections
The packet is divided into sections such as:
- 📋 Project Information
- 📑 Pre-Qualifications
- 📝 Record Details
- 📌 Miscellaneous Information
- 📞 Sales Activities
- 🏢 Client Information
- 🎯 Milestones
- 💬 Comments
Each section includes a checkbox.
Section Checkbox
Selecting or deselecting a section checkbox will show or hide the entire section.
Field Checkbox
Each field within a section also has its own checkbox, allowing you to show or hide specific information.
Example:
- Keep Project Information visible
- Hide Address
- Hide City

5️⃣ Understand Field Visibility
✅ Checked Fields
- Display in blue
- Included in the printed packet
⬜ Unchecked Fields
- Appear dimmed
- Excluded from the printed packet
The layout automatically adjusts so there are no blank spaces left behind.

6️⃣ Save a Template
To save your layout for future use:
- Click Save as Template
- Enter a template name
- Click Save
The template becomes available to all users on your team.

7️⃣ Load an Existing Template
To use a previously saved template:
- Open the Template Dropdown
- Select the desired template
All saved section and field selections will be applied automatically.

8️⃣ Add a Custom Section
To create additional content:
- Click Add Custom Section in the bottom-right corner
The editor allows you to:
- ✏️ Create a section name
- 📝 Add custom text
- 📍 Choose section placement
- 🔢 Define sort order
- 📄 Start the section on a new page (optional)

9️⃣ Insert Merge Tokens
Use the Insert Merge Token dropdown to add dynamic project data.
Examples include:
- Project Name
- Project Number
- Contact Name
- Contact Email
- Company Name
When the packet is generated, these placeholders are automatically replaced with live project information.

🔟 Print or Save as PDF
When your packet is ready:
- Click the green Print button
- The browser's print dialog will open
From there you can:
- 🖨️ Print a physical copy
- 📄 Save as PDF

💡 Best Practice
For the best visual results:
✔️ Enable Background Graphics in your browser's print settings.
This ensures section header shading and formatting appear correctly in the final output.
✅ Result
After completing these steps, you'll be able to:
- Customize job packet content
- Show or hide specific project information
- Save reusable templates
- Add custom sections
- Use merge tokens for dynamic data
- Print professional job packets or save them as PDFs
- Share standardized packet layouts across your team
Happy Selling!