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How to merge Companies or Contacts in FollowUp CRM

In this article, we'll show you how to use the new merge companies feature.

 

For a step-by-step guide, click below:

 

 

 

From your Dashboard, open up the Companies tab. 

How to merge 2 companies in FollowUp CRM - Step 1

 

Select the Primary Company (or the company record that you would like to keep.) This is the company that a Secondary Company will be merged into. 

 

How to merge 2 companies in FollowUp CRM - Step 2

 

Click Merge. 

How to merge 2 companies in FollowUp CRM - Step 3

 

Select the Secondary Company or the company record you would like to merge into the Primary Company. 

How to merge 2 companies in FollowUp CRM - Step 4

 

NOTE: This action cannot be undone.

NOTE: Timeline activity for both companies records will be preserved and merged into the primary company's record. 

 

 

Click merge. 

How to merge 2 companies in FollowUp CRM - Step 6

 

Click ok! 

How to merge 2 companies in FollowUp CRM - Step 7

 

For more hands on help, reach out via the help chat in FollowUp CRM.